We are extremely cautious in ensuring that each creation strictly complies with its quality criteria and that it has passed all controls, both technical and aesthetic.
In the rare event that the creation that you have received is originally defective, please contact us with photos and a short description of the defect within 2 weeks of receiving the product. Once you send us back the defect piece if our Quality Control confirms that the product is originally defective, we will first proceed with an exchange, will repair the creation if no exchange is available, or may eventually refund your order if the creation cannot be exchanged or repaired.
Please note that product defect does not cover normal wear and tear, accidental damage, and abuse (e.g. excessive force applied to fine wire/filigree parts of jewellery).
While every effort will be made to ensure that the descriptions, photographs or graphical representations of Kajal Naina creations displayed on the Website or in a catalogue are as accurate as possible, we do not warrant that such materials or other content is error-free, whether as a result of inaccuracy, omission, obsolescence or otherwise. Accordingly, the customer’s sole remedy in the event of any such error is to return the creation as set forth in our return policy.