Exchange within 14 days

If you would like to exchange your purchase for an alternative item, send us an email at [email protected] and send your item to: Hongkong Parkview, 88 Tai Tam Reservoir road, Tower 10, #0863, Hongkong, NA, Hong Kong.

Exchange items can only be dispatched after the returned goods have been received and have undergone a quality control check. Exchanges received outside of the above stated timescales are also subject to product availability; however, you will incur any shipping costs for such exchanges. Any further returns of exchanged items outside the stated timescales will again be at your cost for the shipping, and refunded only as a credit note. You will be charged for any difference in cost, plus any additional shipping, taxes and import duties.

Exchange of Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Lifetime Exchange

After the 14 day period, if at any point of time you want to Exchange or Upgrade the product, we will happily offer you with an Exchange as below:

  • 0-2 year of buying the jewellery: Exchange at 70% of the invoice value or current market value.
  • 2-5 years: 80% of the invoice value of the jewellery or 80% of current market value.
  • After 5 years: 90% of the invoice value of the jewellery or 90% of current market value.

In all cases, the current market value will be determined by Kajal Naina Pte.Ltd.

Buy Back

Our buyback policy is applicable if you wish to return the jewellery, solitaire diamond for money back in future at any point after the 14 day return period.
The Buy Back policy is based on giving the fair value of jewellery and solitaire diamonds. The gold & platinum rate of Kajal Naina at the time of buyback will be considered as the benchmark gold rate.

  • 0-1 year of buying the jewellery: Buy back at 70% of the invoice value of the jewellery or 70% of current market value.
  • 1-5 years: 80% of the invoice value of the jewellery or 80% of current market value.
  • After 5 years: 90% of the invoice value of the jewellery or 90% of current market value.

** In case, any coupon, Discount or Promo Codes were used during the original purchase, the Buyback/exchange amount will be reduced by an amount equivalent to the Coupon, Discount or Promo Codes, as applicable.

Free Lifetime solitaire Diamond jewellery Upgrade

We are proud to offer free lifetime solitaire diamond jewellery upgrade. Any solitaire diamond jewellery purchased from Kajal Naina can be exchanged for credit equivalent to the original purchase price for a new diamond that is at least fifty percent greater value.

In order to be eligible, the diamond being upgraded must be accompanied with original documentation such as invoice copy and diamond certification and must be in saleable condition. Upgrades are not available for colored gemstones and gold jewellery. Upgrade credit does not include duty or tax paid on the original purchase. All applicable duties and taxes will be charged on the full retail price of the new diamond before any credit is applied.